The authenticity of all the fossils posted for sale is guaranteed. If there is any issue with the authenticity of a fossil, please contact me via e-mail or phone: 0012046513059 — Central Northamerican Timezone. I will arrange the return and the backpay of salesprice and shipment with you. It is not my intend to sell fake fossils!
Most fossils undergo a preparation process. If the fossil is altered during that process it will be stated in the description of the fossil. I will point out cracks and restored or replaced parts. It is your right to know, what you don’t always see on the picture.
Allow up to 4 or 5 business days for packing and handling, but I will try faster.
All shipments come with a tracking number. The shipment is the responsibility of the carrier. If you consider a shipment to be lost, contact me immediately. I will follow up with the carrier.
Shipping time delays by the carrier are the carriers responsibility.
Returns are accepted within 14 days after the fossil is received by the customer. The fossil has to be in its original condition. Money will be refunded after the fossil is returned in its original condition. However the shipping fees are not subject to refunds.
Prior to returning the fossil, it is necessary to contact me by phone or e mail.
In case of damaged items please contact me immediately and also take pictures of the outside of the damaged package if seen before opening and / or take pictures of the damaged item itself.
Depending on the Country there might be tax or duty fees applied by that country. However these fees are the customers responsibility. Fossils itself do not have a extra tax applied in Europe, Canada an the US. They are called collectables, “Collectors pieces of palaeontological origin” and the classification number is 9705.29.00.00. According to the US Border Agency, shipments into the US under 800 $ should be duty (tax) free under section 321. From a IP country like Canada the duty (tax) free limit should be 1600 $ US. Up to 2500 $ US it is called an informal entry by the border agency. They might decide or not on duties. The carrier like FEDEX , UPS or Post collects eventual apply duties.
If you unsure check with your customs agency and make clear, what you receive or contact me via email if you have more questions.
